Working in the community services sector a large part of our work is interaction with others. At times we are communicating with people with specific language disorders or cognitive disabilities and/or mental health issues that impact on their ability to communicate with us. Learning positive communication strategies such as active listening, paraphrasing can ensure that we promote positive avenues to interact with both client and colleagues. Using these skills in our communications with others can reduce conflict and the likelihood of miscommunications ad understanding.
In the workshop you will learn:
- How to use active listening and appropriate questioning skills.
- The importance of body language and non verbal communication.
- How language and the words you choose impact heavily on how you convey your message.
- How to facilitate positive and open communications with client and colleagues.
- How to reduce the incidents of challenging behaviours through the changing your language and the words you use.
- How to deal with conflicts in the workplace.
- Participants will have the opportunity to practice these skills through roles and case studies in the workshop.
Who is this course for:
Direct support staff/ Team Leaders and Managers in the Community Sector.